Last Updated: 09/12/2025
Unisam Industries (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with us, or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Personal Information We Collect or Process
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, company name, and address.
- Order Information: Product inquiries, order details, customization information, and payment-related details (processed securely by our payment partners).
- Website Usage Data: IP address, browser type, pages visited, session duration, device information, and cookies.
- Communications: Messages, inquiries, feedback, and support requests.
- Marketing Preferences: Subscription choices and communication preferences.
We only collect information relevant to providing our products, services, and customer support.
Personal Information Sources
We collect personal information from the following sources:
- Directly from You: When you fill out contact forms, request a quote, place an order, or communicate with us.
- Automatically: Through cookies, analytics tools, and website tracking technologies.
- Third Parties: Logistics providers, payment processors, marketing partners, or publicly available sources when needed for business purposes.
How We Use Your Personal Information
We use your personal information for purposes including:
- Processing and responding to inquiries, orders, and service requests
- Providing customer support and technical assistance
- Managing production, shipping, and service delivery
- Personalizing your website experience
- Improving our website, products, and services
- Sending marketing updates, newsletters, or promotional content (only with your consent)
- Maintaining internal records, analytics, and business operations
- Complying with legal and regulatory requirements
- Protecting our website, systems, and users from fraud or security risks
How We Disclose Personal Information
We may share your personal information with:
a. Service Providers
Companies that assist with:
- Website hosting
- Payment processing
- Shipping and logistics
- Email marketing
- Customer support
b. Business Partners
Trusted partners involved in fulfilling orders or providing relevant services.
c. Legal Authorities
When required by law, regulation, or to protect our legal rights.
d. Internal Business Operations
Employees and departments responsible for order handling, communication, and administration.
We do not sell or rent your personal information to third parties.
Third-Party Websites and Links
Our website may contain links to external websites or services operated by third parties.
We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any information.
Children’s Data
Our website and services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will take steps to delete it promptly.
Security and Retention of Your Information
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.
We retain your personal information only for as long as necessary to:
- Complete the purposes described in this Privacy Policy
- Fulfill legal, accounting, or reporting obligations
- Resolve disputes and enforce agreements
When no longer required, your information is securely deleted or anonymized.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time (where applicable)
- Object to or restrict processing of your information
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details at the end of this policy.
Complaints
If you believe your privacy rights have been violated, you may:
- Contact us directly to resolve the issue
- File a complaint with your local data protection authority (where applicable)
We take all privacy-related concerns seriously and will respond promptly.
International Transfers
As an international manufacturer, your information may be transferred, stored, or processed in countries other than your own.
We ensure such transfers follow applicable data protection laws and maintain adequate safeguards to protect your information.
Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted signifies your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Unisam Industries
Email: privacy@unisamindustries.com
Address: Unisam Tower, Khadim Ali Road, Sialkot 51310, Pakistan